Frequently Asked Questions

Everything you need to know about your Maya & Henry sparkle.

What materials are used in Maya & Henry jewelry?

We use high-quality materials including 14k gold plating, sterling silver, and ethically sourced gemstones to ensure durability and a premium finish.

How should I care for my jewelry to prevent tarnishing?

To maintain the shine, avoid contact with perfumes, lotions, and water. Store your pieces in the provided microfiber pouch when not in use.

How long will it take to receive my order?

Standard shipping typically takes 3-5 business days within the continental US. International shipping times vary by location, usually between 7-14 days.

What is your return policy?

We offer a 30-day return window for all unworn items in their original packaging. Please note that earrings are final sale for hygiene reasons.

Do you offer a warranty on your pieces?

Yes, all Maya & Henry jewelry comes with a 6-month warranty covering manufacturing defects. This does not cover normal wear and tear or accidental damage.

Can I track my shipment?

Once your order is processed, you will receive an email with a tracking number and a link to monitor your package's journey to your doorstep.